Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter technologies that improve contact center ...

Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...

SALT LAKE CITY--(BUSINESS WIRE)--QUALTRICS X4 --Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced new purpose-built solutions that leverage the ...

Since going mainstream less than two years ago, generative AI has transformed daily operations for multiple business functions. According to a recent global survey conducted by McKinsey & Company, 65 ...

NAGRAVISION Launches AI Customer Care Agent For Telecoms Operators on AWS Marketplace 05.09.2024 / 07:00 CET/CEST The NAGRA Insight Negotiation Agent combines AI and digital twinning technology to ...

CHELMSFORD, MA / ACCESSWIRE / December 10, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it's collaborating with Reddy ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase ...