Add Yahoo as a preferred source to see more of our stories on Google. A big change came Tuesday for some Johns Hopkins Medicine patients. The change applies to messages sent through MyChart in that ...

Patients who ask for their doctors’ help through online portals might soon notice something new: fees for their physicians’ online advice. A growing number of health systems in the Chicago area and ...

The 52-hospital system uses conversational artificial intelligence to answer patient inquiries and direct them to the right place before they even become formal messages. “The in-basket piece of it, ...

Major primary care provider Central Ohio Primary Care is now charging fees for certain messages sent via patient portals like MyChart. These fees, often applied to messages requiring medical expertise ...

Starting Wednesday, patients at Johns Hopkins Medicine will sometimes be charged for asking their physicians for advice through the online patient portal, MyChart. While most messages will remain free ...

WASHINGTON — The next time you message your doctor to ask about a pesky cough or an itchy rash, you may want to check your bank account first — you could get a bill for the question. Hospital systems ...

Health system leaders have differing opinions on the usefulness of billing patients for MyChart messages, with some telling Becker’s it will relieve burdens on healthcare providers and others saying ...

Patients who ask for their doctors’ help through online portals might soon notice something new: fees for their physicians’ online advice. A growing number of health systems across the country are now ...