Keeping your customers happy is the key to ensuring that your current clients don't become former clients. Failing to meet deadlines or ignoring customer inquiries can increase client dissatisfaction ...

Let’s say you open a retail store. You choose to ignore the majority of people that walk into your store and ask a question. You rarely answer the phone. When employees ask you for direction on a task ...

There is empirical and anecdotal evidence that one of the top things you can do to keep clients happy and expand their business is to be extremely responsive. Don't you love it when someone responds ...

Is it good or bad to care about what others expect from us? Being responsive to outer expectations—what others want us to do—can be either a blessing or a curse. Mutual responsiveness to each other's ...

When I’m interviewing a candidate for our team at Vanderbloemen, I’ll text them about something random at odd hours to test their responsiveness. No, I’m not a tyrant, and yes, I believe people should ...

For a long time, brand leadership centered on experience and long-range thinking. Those qualities still matter, but a new expectation has grown in importance. More people now judge leaders by how ...