In today’s episode, we are joined by Nicole Rogas, President at symplr, and Kristin Russel, Chief Marketing Officer at symplr, to discuss the patient / customer journey in a virtual world. Tune in to ...

Excellent customer service is the single most important element to turn prospective patients into actual patients. Practices are wise to do as much as possible to ensure that visitors have positive ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Health information technology needs to catch up with other industries in terms of customer service for patients, speakers said Thursday during an online session of the annual meeting of the Healthcare ...